Reference

What Our Legal Terms Mean for Your Account

dz22 operates under terms that govern account access, wallet use, and eligibility — and availability depends on local law and the region you access from. Before you open an account or move funds through JazzCash, Easypaisa, or Raast, these are the conditions that apply.

Account Eligibility ConditionsJurisdiction-Dependent AccessJazzCash, Easypaisa, Raast Wallet RulesUser Rights and Data RetentionHow to Request Account Changes
dz22 What Our Legal Terms Mean for Your Account
ACCOUNT SECURITY STANDARDS

How We Handle Data, Cookies, and Account Security

Your account data is held securely and used only for the purposes described in our privacy policy — verifying your identity, processing payments through JazzCash, Easypaisa, or Raast, and maintaining transaction records. We do not sell your data to third parties, and we do not use it for purposes outside your account relationship with us.

Data Retention

Account and transaction records are retained for the period required under applicable financial regulations. Once that period lapses, records are deleted or anonymised on request.

Cookie Policy

We use session and analytics cookies to keep your account logged in and to measure site performance. You can manage cookie preferences through your browser settings at any time.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will suspend the account while we investigate.

Requesting Changes

To update personal details, request a data export, or ask for account closure, submit a written request via email. We verify identity before processing any changes to wallet-linked account data.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about these legal terms, want to exercise a data right, or need to dispute a wallet transaction that involves JazzCash, Easypaisa, or Raast, our account support team handles those requests directly. Use the channel that suits your situation — live chat for urgent account queries, email for formal written requests, and the help centre for documented policy questions.

Team online

Live Chat

Reach the account support team through live chat on the site for real-time help with eligibility queries, account status, and wallet transaction disputes.

Email Support

Send a written request to our support address for formal policy questions, data access requests, or any matter that requires a documented response from us.

Help Centre

The help centre holds published answers on account terms, wallet rules for JazzCash and Easypaisa, and the steps to follow when requesting account changes.

Frequently Asked Legal Questions

These are the legal questions we hear most often from Pakistan account holders — covering access rights, data handling, wallet ownership rules, and how to formally contact us about policy matters.

Availability depends on local law and the region you access from. It is your responsibility to confirm that using the platform is lawful where you are before opening an account.

No. The payment account you use must belong to you. Using another person's JazzCash, Easypaisa, or Raast account breaches our terms and will trigger an account review and possible suspension.

Send a written data access request to our support email. We verify your identity first, then provide a summary of the data held against your account within a reasonable timeframe.

Records are kept for the period required under applicable financial regulations. After that period, you can request deletion or anonymisation by contacting our support team in writing.

Gather your transaction reference from the JazzCash or Raast app and contact support via live chat or email. We trace the payment against our reconciliation logs and resolve confirmed matches promptly.

Submit a written closure request through our support email. We verify your identity, confirm there are no pending wallet balances, and complete the closure within the timeframe stated in our terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.